Frequently Asked Questions
I am currently enrolled in a pre-licensing online course. How long will I have access to my course?
As a student currently enrolled in a pre-license mortgage course, you must complete within 6 months from the date of your course purchase. If you are unable to do so, you will lose access and be required to re-purchase the course at OnCourse Learning and start your course over in the new platform.
I am currently enrolled in a continuing education course. How long will I have access to my course?
As a student currently enrolled in a continuing education course, you must complete by 12.31.2023. If you are unable to do so, you will be required to purchase a comparable Late CE course from OnCourse Learning and take that course in its entirety on the new platform.
I am currently enrolled in CompuCram. How long will I have access to my course?
As a student currently enrolled in CompuCram, you have access to the exam prep content for 6 months from the date of your purchase. If you require more time to study for your NMLS exam, you can purchase OnCourse Learning’s premier exam prep product, Prep xL to help you complete your test prep.
Who can I reach out to with questions?
Currently enrolled students and/or students that have questions regarding previous course completion certificates/transcripts can contact support at 1.877.944.4260.
New students that need assistance completing a purchase can reach out to OnCourse Learning Sales Team at 866.512.9888 or mortgagesales@oncourselearning.com. Students that recently made a purchase with OnCourse Learning can reach out to OnCourse Learning Customer Support Team at 866.512.9888 or support@oncourselearning.com.